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NOTE:VAT included in olive oil (10%) and in shipping costs.
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1. Purchase procedure

A. To initiate the purchase process the user has to complete, once, the Register of Members. Once completed, it will be assigned a password.

B. From that moment the User data will be recorded and may make further purchases with just identified.

C. Once registered, the User must complete the order form. The user might add to the shopping cart as many items as wished. Then, the suer will validate all purchase steps and will be asked to enter the desired shipping address and payment method desired. If the request is completed successfully, will be assigned an order reference the user can check the purchase status with. In addition to this, an email with information about the purchase will be sent to email of the user.

The time and shipping costs depend on the logistics operator chosen by the user from the options offered. These options depend on the delivery zone and the origin of the selected oil, but OleoPolis.com always show all possible options for the user to choose between service faster or cheaper, depending on your budget, you can also select dates and reception time favorite. OleoPolis.com ship the products directly from the manufacturer, ensuring the best price and best quality.

2. Delivery: Shipping costs and timelines. Territorial

NOTE: We ship to Spain and all countries part of the European Union.

Successfully completed the purchase process mentioned in the paragraph above and after purchase of the product having stock, it will be delivered to the address given by the user.

The delivery time is indicated per shipping method when placing the order. The delivery time indicated counts from the reception of the confirmation email from the administrator of this web. Take into account that this email is not the informative one that is sent automatically by the system just upon the recepcton of the order. This confirmation email should usually take less than 24 hours (except when the customer delays the shipment on purpose), and it will be received usually during the next few hour after the order.

If OleoPolis.com is for any reason unable to deliver the products within the prescribed period, that fact shall be communicated by the user (email or phone) giving you the ability to wait or cancel the order proceeding, in the latter case, to restore the amount received.

Under no circumstances ship to PO boxes.

In the event that at the time of delivery the user is absent, the contract logistics operator for the area in question will attempt to contact the user to arrange a new shipment. In these cases OleoPolis.com does not guarantee delivery of the product purchased within a period of time.

If there had been any errors attributable to OleoPolis.com shipping or the products are defective, OleoPolis.com will perform the replacement of such products without charge and as soon as the user to communicate on this by sending an e-mail to admin@oleopolis.com.
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